Global Shipping Policy
Thank you for visiting Titansmith! To ensure a smooth and pleasant shopping experience, please carefully read our shipping policy before placing your order. This policy applies to all cross-border eCommerce orders globally.
Shipping Regions
We currently offer shipping services worldwide, covering all countries and regions. No matter where you are, we are committed to providing you with efficient and secure delivery services.
Shipping Methods
We work with globally renowned logistics companies to ensure that your orders are delivered quickly and securely:
DHL
FedEx
At checkout, you can choose your preferred shipping method. The choice of shipping method will affect the shipping cost and estimated delivery time.
Order Processing Time
All orders will be processed within 1-3 business days. Processing times may vary depending on inventory, order volume, and other special circumstances.
Shipping Time
Standard Shipping: Typically completed within 7-14 business days. The exact shipping time depends on your order destination.
Expedited Shipping: If you need faster delivery, you can choose expedited shipping, which typically takes 3-7 business days.
Please note that shipping times are estimates and may be affected by carriers, customs, or other uncontrollable factors.
Shipping Fees
Shipping Cost Calculation: The shipping cost will be automatically calculated based on the weight of your order, the destination country, and the chosen shipping method. You will see the specific shipping cost at checkout.
Free Shipping Policy: For eligible orders, we offer worldwide free shipping. Please refer to our website for specific conditions of the free shipping offer.
Customs Duties and Import Taxes
For all international orders, customers may be responsible for customs duties and import taxes in the destination country. The amount of these fees depends on local laws and regulations, and the customer is responsible for covering them. We recommend that you check your country’s import policies and tax regulations before purchasing.
Order Tracking
Once your order has shipped, we will send you a tracking number via email. You can track your order on the DHL or FedEx website. You can also contact our customer service team at any time to get the latest order updates.
Damage and Loss
If your package is damaged or lost during shipping, please contact our customer service team immediately. We will assist you in handling the compensation process and communicate with the carrier to resolve the issue.
Address Issues
To avoid delays or non-delivery due to incorrect address information, please ensure that you provide a complete and accurate shipping address. If issues arise due to incorrect or missing address details, the cost of reshipping will be borne by the customer.
Order Changes and Cancellations
We strive to process orders as quickly as possible once received, but once an order enters the shipping process, we will not be able to make changes or cancellations. If you need to make changes or cancel your order after submission, please contact our customer service team promptly, and we will do our best to assist you.
Customer Service
If you have any shipping-related questions or concerns, please feel free to contact our customer service team. We will provide prompt assistance. You can contact us through:
Email: tumi@sinoswissti.com