Thank you for shopping with Titansmith! We are committed to providing you with high-quality products and a great shopping experience. Please carefully read the following return and exchange policy before proceeding with any return or exchange requests.
- Return Policy
If you are not satisfied with your purchase, you can return the product within 30 days of receiving the item. The return conditions are as follows:
Return Conditions:
The product must remain in its original condition, unused and undamaged.
The product must be returned with the original packaging and tags intact.
The return request must be submitted within 30 days of receiving the product.
Non-returnable Items:
Used or damaged products
Sale, customized, or made-to-order products
Lost or damaged packaging
Return Process:
Contact our customer service team at Titansmith@aliyun.com
with your order number, product information, and reason for return.
After receiving return authorization, return the item as per the provided instructions, ensuring the product is unused and undamaged.
Return shipping fees are generally the responsibility of the customer unless the product has a defect or was shipped incorrectly.
Refund Process:
Once we receive and inspect the returned item, and if it meets the return conditions, we will process the refund within 7 business days. The refund will be credited back to your original payment method.
- Exchange Policy
If you receive a product with quality issues or one that doesn’t match your order, you may request an exchange. The exchange conditions are as follows:
Exchange Conditions:
The product has quality issues, is damaged, or does not match the order (e.g., incorrect size).
The product must be returned unused, undamaged, and with original packaging and tags.
Non-exchangeable Items:
Used or damaged products
Sale, customized, or made-to-order products
Exchange Process:
Contact our customer service team within 30 days of receiving the product, providing your order number, product information, description of the issue, and the product you wish to exchange.
We will review your exchange request and provide you with an exchange authorization.
After receiving the returned product, we will promptly arrange for the exchange.
Exchange Shipping Fees:
Quality Issues or Incorrect Shipment: We will cover the return and exchange shipping costs.
Other Reasons: The customer will be responsible for the return shipping cost, while the exchange shipping will be processed based on the original payment method.
- Special Notes
Customized and Promotional Items: Customized or promotional items are non-returnable and non-exchangeable unless there is a quality issue.
Damaged or Lost Goods: If your product is damaged or lost during shipping, please contact our customer service team within 7 days of receiving the product. We will assist you in processing a refund or exchange for the damaged item.
- Customer Service
If you have any questions about our return or exchange policy, or if you need assistance, please feel free to contact our customer service team. We will do our best to assist you.
Email: Titansmith@aliyun.com
Phone: [Customer Service Phone Number]
Thank you for choosing Titansmith! We strive to provide you with quality products and services, ensuring a worry-free shopping experience.