Thank you for shopping with Titansmith! To ensure your complete satisfaction with your purchases, we have set out the following refund policy. Please read the terms carefully before requesting a refund to ensure you meet the conditions.

1. Refund Conditions

We are committed to providing you with high-quality products. If you are dissatisfied with your purchase or if there is an issue with the product, you can request a refund under the following conditions:

  • Refund Conditions:
    • The product has quality issues (e.g., damage, defects).
    • The product was shipped incorrectly (e.g., wrong item, wrong size).
    • The product was not delivered as promised (e.g., lost during shipping).
    • The return request must be submitted within 30 days of receiving the product.
  • Non-refundable Items:
    • Used products
    • Sale, customized, or made-to-order products
    • Modified, lost, or damaged packaging

2. Refund Process

If your order qualifies for a refund, please follow these steps:

  1. Contact Customer Service: Within 30 days of receiving the product, contact our customer service team at Titansmith@aliyun.com with your order number, product information, and refund reason, including any proof (e.g., photos of damaged goods).
  2. Return Authorization: Once we confirm eligibility for a refund, we will provide return authorization and return instructions.
  3. Return the Product: Return the product as per our instructions. You will be responsible for return shipping unless the product has a defect or was shipped incorrectly.

3. Refund Processing

Once we receive the returned item and confirm it meets the refund conditions, we will process the refund within 7 business days. The refund will be credited back to your original payment method:

  • Credit Card: The refund will be returned to your credit card account, and processing time may vary depending on your bank.
  • Alipay/WeChat Pay: The refund will be returned to your Alipay or WeChat Pay account.

4. Special Circumstances for Refund

  • Product Not Received: If you have not received your product within the expected time and it has been confirmed as lost, we will issue a full refund.
  • Damaged During Shipping: If your product is damaged during shipping, please contact customer service within 7 days of receiving it. We will assist you with processing a refund or exchange for the damaged item.

5. Refund Rejection

We may refuse a refund request in the following cases:

  • The product has been used, modified, or damaged.
  • The request is made after the 30-day refund window.
  • The return item has not been returned according to our instructions or its packaging or tags are damaged.

6. Customer Service

If you have any questions about our refund policy or need assistance, please feel free to contact our customer service team. We will do our best to assist you.